I will offer only TWO last minute cancelations and/or no shows before you will be required to prepay for future appointments. I give everyone the benefit of the doubt, I know things happen but after the 2nd time, you will be prompted to pre pay for ALL future appointments. 

Any future appointments, reoccurring or otherwise may be canceled or subject to the 'Good Faith Fee", where we keep those standing appointments but if missed or canceled short notice, then you agree to pay the no show/cancelation fee which pertains to the total cost of the groom PER DOG (INCLUDING TAX and any requested paid add-on services such as dye). 

If the Good Faith Fee is not settled, or paid within a reasonable amount of time, ALL future appointments will be canceled. In order to reserve an appointment, a deposit must be made. 

**Repeat occurrences, whether last-minute or not, will result in no longer being accepted for future grooming with me. 

Online booking, where applicable, will require either a deposit or prepayment equal to the cost of services which will go towards total cost at completion. 

Furthermore, if there are any fees associated with matting or otherwise, the difference will be charged to the client at completion. These Fees are in place to limit and discourage no shows and cancellations outside of the 72-hour cancelation window. 

As a courtesy, EVERY parent gets a series of automated reminder texts. The last reminder being 72 hours before a scheduled appointment prompting parents to either confirm, cancel or request a reschedule.

If no response is received by 6:00 PM EST on the day of the final reminder text, your appointment will be assumed confirmed. Please use these courtesy texts as a reminder that ANY change past that time would be considered a last minute cancelation.

 After the 2nd occurrence, the booking system will automatically flag your account and each pup under your profile will be subject to a deposit in order to reserve future appointments. This deposit will be the total cost of the groom PER DOG (minus tax but including any paid add-on services such as dye).

Any future appointments, reoccurring or otherwise may be canceled or subject to the 'Good Faith Fee", where we keep those standing appointments but if missed or canceled short notice, then you agree to pay the no show/cancelation fee which pertains to the total cost of the groom PER DOG (INCLUDING TAX and any requested paid add-on services such as dye). 

**If the Good Faith Fee is not settled, or paid within a reasonable amount of time, ALL future appointments will be canceled. In order to reserve an appointment, a deposit must be made. 

Please be respectful of my time as I am a by-appointment only business, and another client could have taken your appointment if I had known. 

Every dog is reserved a specific amount of time. Being late for drop-off or pick-up takes away from the next dog's appointment, which is unfair to them. Please be courteous and plan accordingly. 

Furthermore, clients who arrive more than 15 minutes late may forfeit their appointment, which will be counted as one of their two allotted grace cancellations/no-shows.  

I understand there may be emergency situations and I will work with you, but not on a continued basis. Repeat occurrences, whether last-minute or not, will result in no longer being accepted for future grooming with me.

Click HERE for Delayed Pickup Policy & Fees